Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how Airwave Heating and Cooling LLC ("we," "us," or "our") collects, stores, uses, and shares your information when you use our services, including when you:

• Visit our website at https://www.airwave-hvac.com/
• Submit a service request, contact form, or estimate request
• Contact us by phone, email, or text message regarding HVAC services
• Engage with us in connection with HVAC repair, installation, or maintenance services

Questions or concerns? Please read this policy carefully to understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. For questions, contact us at [email protected] or call (773) 849-7379.

Summary of Key Points

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you request an estimate, book a service appointment, submit a contact form, or otherwise communicate with us about HVAC services. The personal information we may collect includes:

• Names — first and last name for service records and communication
• Phone numbers — to confirm appointments, provide updates, and follow up on service
• Email addresses — for estimate delivery, appointment confirmations, and service records
• Mailing / service addresses — the property address where HVAC services will be performed
• Contact preferences — your preferred method of communication (phone, email, or text)
• Service-related information — details about your HVAC equipment, system type, reported issues, and service history that you share with us to facilitate accurate diagnosis and service

Sensitive Information. We do not collect or process sensitive personal information.

All personal information you provide must be true, complete, and accurate. Please notify us of any changes to your contact information.

Information Automatically Collected

When you visit our website, certain information is collected automatically. This does not reveal your specific identity but may include:

• Log and Usage Data — IP address, browser type, pages visited, date and time of visit, and how you navigate the site
• Device Data — device type, operating system, browser settings, and screen resolution
• Location Data — general geographic location based on IP address (city/region level only — we do not collect precise GPS location through the website)

This data is collected primarily for website security, performance monitoring, and general analytics purposes.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To schedule and deliver HVAC services — including furnace repair, air conditioning repair, HVAC installation, maintenance tune-ups, humidifier installation, and water heater services
• To respond to service inquiries and estimates — including phone, email, and contact form submissions
• To confirm and manage appointments — sending appointment reminders and technician arrival notifications
• To follow up on completed service — verifying satisfaction and addressing any warranty or service concerns
• To send seasonal service reminders — such as spring AC tune-up or fall furnace inspection reminders, only if you have opted in to receive such communications
• For security and fraud prevention — protecting our business and customers from fraudulent service requests
• To comply with applicable law — including Illinois state licensing and business record requirements

3. When and With Whom Do We Share Your Personal Information?

We do not sell, rent, or trade your personal information. We may share information only in the following limited situations:

• Business Transfers. In connection with a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. You will be notified of any such change.
• Google Analytics. We may use Google Analytics to understand website traffic and usage patterns. To opt out, visit tools.google.com/dlpage/gaoptout.
• Google Maps. Our contact page includes an embedded Google Map to display our service area. Your visit to that page may be subject to Google's Privacy Policy.
• Service Partners. We may share limited information with parts suppliers or equipment vendors strictly as needed to fulfill your service request. These parties are not permitted to use your information for any other purpose.
• Legal Compliance. We may disclose your information where required to comply with applicable law, court orders, or governmental authority.

4. Do We Use Cookies and Other Tracking Technologies?

We do not use cookies.

5. SMS / Text Message Communications

By providing your phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from Airwave Heating and Cooling LLC regarding:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service follow-up messages
• Seasonal HVAC maintenance reminders (no more than 2–4 per month)

Message frequency: No more than 2–4 messages per month. Standard messaging and data rates may apply depending on your carrier and plan.

To opt out: Reply STOP to any text message at any time to unsubscribe. You may also opt out by contacting us directly at (773) 849-7379 or [email protected].

To get help: Reply HELP to any text message for assistance.

We do not share your phone number with third parties for marketing purposes. Opting out of SMS will not affect your ability to receive HVAC service — you can still contact us by phone or email.

6. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (such as tax, licensing, or warranty record requirements).

For HVAC service records specifically, we may retain your name, address, equipment information, and service history for the duration of any applicable warranty period plus a reasonable period thereafter, to support warranty claims and equipment service history.

When we no longer have a legitimate business need to retain your information, we will delete or anonymize it securely.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures to protect your personal information, including:

• Secure HTTPS encryption on our website
• Password-protected systems for storing service records
• Restricted access to customer information on a need-to-know basis

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we do our best to protect your information, transmission of personal information to and from our website is at your own risk. Please use our services within a secure environment.

8. Do We Collect Information From Minors?

We do not knowingly collect data from or market to individuals under 18 years of age. Our HVAC services require that the person requesting service and authorizing work on a property be at least 18 years old.

By using the Services, you represent that you are at least 18 years of age or are the parent or legal guardian authorizing use on behalf of a minor. If we become aware that we have collected personal information from anyone under 18, we will promptly delete such information. To report a concern, contact us at [email protected].

9. What Are Your Privacy Rights?

Withdrawing Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time by contacting us using the details in Section 12. Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.

Cookies

Most web browsers accept cookies by default. You can choose to set your browser to remove or reject cookies. Note that disabling cookies may affect certain features of our website.

Marketing Communications

You may opt out of receiving seasonal service reminders or promotional communications at any time by:

• Replying STOP to any SMS message
• Emailing us at [email protected] with the subject line "Unsubscribe"
• Calling us at (773) 849-7379

Opting out of marketing communications does not affect our ability to send you transactional messages related to your active service appointments or warranty matters.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that signals your preference not to have your browsing activities tracked. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard is adopted in the future that we are required to follow, we will update this policy accordingly.

11. Do United States Residents Have Specific Privacy Rights?

Categories of Personal Information Collected

The following table summarizes the categories of personal information we have collected in the past 12 months:

Category	Examples	Collected
A. Identifiers	Name, postal address, phone number, email address, IP address	YES
B. California Customer Records	Financial information, employment history	NO
C. Protected Classifications	Gender, date of birth, race	NO
D. Commercial Information	Purchase history, financial details, payment information	NO
E. Biometric Information	Fingerprints, voiceprints	NO
F. Internet / Network Activity	Browsing history, search history, website interaction data	NO
G. Geolocation Data	Precise device location	NO
H. Audio / Visual	Call recordings, images	NO
I. Professional Information	Job title, employment history	NO
J. Education Information	Student records	NO
K. Inferences	Profiles or summaries derived from personal data	NO
L. Sensitive Personal Information	Social security numbers, financial account details, health data	NO

Category A information (identifiers) is retained for as long as the HVAC service relationship continues and for any applicable warranty period thereafter.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to Know — You may request information about the categories and specific pieces of personal information we have collected about you, how it is used, and whether it has been shared or sold.
• Right to Delete — You may request deletion of your personal information, subject to certain legal exceptions (such as warranty records or legal compliance requirements).
• Right to Correct — You may request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale — We do not sell personal information. There is nothing to opt out of.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. Exercising your rights will not affect your ability to receive HVAC services from us.

California "Shine the Light" Law: California Civil Code Section 1798.83 permits California residents to request information about personal data shared with third parties for direct marketing purposes. We do not share personal data with third parties for direct marketing purposes.

Under-18 California Residents: If you are under 18, reside in California, and have submitted information through our website, you may contact us to request removal of that information from public-facing areas of our Services.

Verification Process

To process any privacy rights request, we need to verify your identity to confirm you are the person whose information we hold. We may ask you to confirm your name, phone number, or service address on file. We will use this information only for verification purposes and delete it once verification is complete.

Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf. We may require written proof of authorization before processing requests from authorized agents.

To exercise any of your rights, contact us using the details in Section 12 or visit our contact page at https://www.airwave-hvac.com/contact/.

12. Do We Make Updates to This Notice?

Yes. We may update this privacy notice from time to time to reflect changes in our practices, services, or applicable law. The updated version will show a revised "Last updated" date at the top of this page and will be effective as soon as it is published.

If we make material changes to this policy, we will make reasonable efforts to notify you — either by posting a prominent notice on our website or by direct communication. We encourage you to review this policy periodically.

13. How Can You Contact Us About This Notice?

If you have questions, concerns, or comments about this Privacy Policy, please contact us:

14. How Can You Review, Update, or Delete Your Data?

Based on applicable laws, you may have the right to request access to the personal information we hold about you, to correct inaccurate information, or to request deletion of your data.

To submit a request, please contact us directly:

• By phone: (773) 849-7379
• By email: [email protected]
• By contact form: https://www.airwave-hvac.com/contact/

We will respond to all verified requests within 30 days as required by applicable law. In some cases, we may need to retain certain information for legal, warranty, or accounting purposes even after a deletion request.